Store Policies

Warranty

All DigiXstream Android Streaming TV Boxes carry a 1 year limited warranty.  We will go the extra step to service units that may be a month or 2 out of warranty depending on the issue at hand.  We want you to enjoy our products and stand behind them. Our units are carefully designed and programmed with the upmost integrity and specifications that make our products stand out compared to other media boxes on the market.

Shipping

Where We Ship

United States
The cost for shipping to any location in the United States is based on the number of units you are buying.

Single Unit = $10
2-4 Units = $15
4-8 Units = $30
9-10 Units = $36
11+ – Calculate the total based on the above cost in multiples.

Most orders are shipped the next business day after they are placed. We use USPS Priority for all orders in the continental US. Orders arrive within 2-3 business days.

Canadian Customers
The cost for shipping is $24.95 for each unit. Your order will ship via United States Postal Service. Please allow 1-2 weeks for delivery. Also, please note that you will have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your invoice from us. All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card. The maximum refusal fee is $49.90

Shipping Confirmation Emails
We will send you a shipping confirmation email when all of your order is shipped. The email will include the tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.

Shipping in Multiple Packages
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible. You will receive an email confirmation with tracking for each shipment.

Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
• Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
• Most items are available to ship in 1-2 business days unless otherwise noted.

Returns

Cancellations & Refunds:

Orders That Have Not Shipped

All orders cancelled before the order has shipped will not be subject to any cancellation or restocking fee.

Orders That Have Shipped

Any orders that have already shipped can be returned for a full product refund minus the non-refundable shipping charges.  It is the responsibility of the buyer to return the products within 14 days from the date of shipment.

Your item must be in its original unused condition to be returned for a full refund.

Refunds will be issued to the original payment method within 7 days of receipt of return product.

Opened Product Returns

Opened products must be returned within 14 days from the date of shipment and will be refunded minus a $50 or 20% restocking fee, whichever is less. Items must be returned with all original packaging and accessories.

Mail your return to:

DigiXstream
15150 Tradesman
San Antonio, TX  78249

Orders Past 14 Days

Items past 14  days can only be returned for store credit minus the applicable $50 or 20% restocking fee and must be returned unopened and unused within 30 days of shipment.

Returns will only be available for those items purchased directly from Digixstream.com.  Any units purchased from another source should contact the seller directly.

If you are inquiring about warranty repairs, please see the other section on this page.

Technical Support